FREQUENTLY ASKED QUESTIONS
Q: WHEN WILL THE PHOTOS AND VIDEOS FROM MY COMPETITION BE AVAILABLE?
A: Photos and videos are generally available to order on the Wednesday following your competition. Larger competitions may take longer, while smaller competitions may be ready sooner. An update will be posted on the Masquerade website and Facebook Page as soon as your photos and videos are available. Be sure to like Masquerade to receive timely updates.
Q: WHY IS MY VIDEO SO SHORT?
A: Videos are limited to a 10-20 second preview to decrease loading and upload times. The purpose of this preview is to ensure quality and accuracy before you order. When you place an order for a DVD or Blu-Ray disc, you will receive the full length video of the routine.
Q: WHY ARE SOME ROUTINES CHEAPER THAN OTHERS?
A: During competitions, we offer routines for $15 each. This price is a limited time competition special. Routines ordered after the competition are sold at regular price. However, some routines, such as those that perform at the very end of the night, are not available to preview before the end of the competition. In the interest of fairness, these routines are sold at the competition special price of $15.
Q: HOW DO I ORDER?
A: Simply click the "Buy" button in the upper right hand corner on the photo or video page you are viewing. You can then choose from several ordering options for the media you choose.
Q: WHEN WILL I RECEIVE MY ORDER?
A: If you choose to download photos, they will be available immediately following confirmation of your order. Photo CD, DVD, Blu-Ray orders will ship within two business days of placing the order (Monday-Thursday) by USPS First-Class mail. Print orders are fulfilled by our photo lab partners and will arrive by USPS First-Class mail 5-10 days after the date of purchase.